This Refund & Cancellation Policy is provided by Life AI Technologies, LLC ("Roger," "we," "our," or "us"), the company behind Chat Roger (chatroger.com).

We want every Roger user to have a great experience. If something isn't right, we'd rather fix it ourselves than have our users struggle with their bank. Please read this policy so you know what to expect.

1. Contact Us First

If you have any questions about a charge, or if you'd like a refund, please contact us before reaching out to your bank or payment provider.

We aim to respond to all refund requests within 24 hours and resolve them within 3 business days.

In most cases, we can resolve billing issues faster than your bank can, often within 24 hours.

Please note that when a dispute is filed directly with your bank, we are required to temporarily pause account activity while we review the transaction in question. Contacting us first lets us resolve things without any interruption to your account.

2. Subscription Cancellation

You can cancel your subscription at any time, for any reason. No questions asked.

How to cancel:

• Go to your Account page
• Open the Payment & Billing section
• Click Manage Subscription, then Cancel Subscription

What happens when you cancel:

• Your premium access remains active until the end of your current billing period
• You will not be charged for the next billing period
• After your billing period ends, your account reverts to the free plan
• Any unused credits in your balance will remain available after cancellation and do not expire

You can resubscribe at any time to regain premium access.

3. Subscription Refunds

You have 24 hours after your subscription payment to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services.

Regardless of the time elapsed before you request a refund, it will be denied if you have used more than 100 credits.

We cannot issue refunds in cases where the issue was caused by a technical problem on the user's side.

We can only refund subscriptions that were purchased via card.

4. Credit Pack Refunds

Credits are one-time purchases that add to your account balance.

You have 24 hours after your credit pack purchase to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services.

Regardless of the time elapsed before you request a refund, it will be denied if you have used any of your purchased credits. Once credits are used to generate content (image generation, video, voice, or other features), the underlying compute costs have been incurred and cannot be reversed.

For purchases made in error, there is no guarantee of a refund where the error did not occur on our end.

We can only refund credit packs that were purchased via card.

5. No Refund for Content Removed or Moderation Actions

You will not be refunded or reimbursed for any previously paid-for content that was moderated or removed for violating our policies. You will not be refunded for restrictions on your use of the services as a result of moderation actions taken in response to violations of our policies.

6. No Refund for Changes in Platform Content or Functionality

We may modify or remove features or content at any time at our sole discretion. You will not be refunded or reimbursed for previous payments related to any such changes that do not affect the core platform or services within the meaning of applicable law.

7. Billing & Charges

8. Account Termination by Roger

If we terminate your account for violation of our Terms of Service or Community Guidelines, you are not entitled to a refund of any subscription fees or unused credits.

If we terminate your account for any other reason (for example, discontinuation of services), you will receive a prorated refund of any prepaid subscription fees for the unused portion of your billing period.

9. Chargebacks

If you have a billing concern, please contact us at support@chatroger.com before initiating a chargeback with your bank. We can almost always resolve issues faster and more favorably, often within 24 hours.

When a chargeback is filed, our payment partners may require us to temporarily restrict account access while the dispute is reviewed. We may also provide transaction records and account activity to verify the legitimacy of the charge.

To avoid any disruption to your account, we encourage you to reach out to us directly. We're happy to help.

10. Exceptions & Special Circumstances

11. How to Request a Refund

Please include:

• Your account email address
• The transaction(s) in question (date and amount)
• A brief description of why you're requesting a refund

We will acknowledge your request within 24 hours and aim to resolve it within 3 business days.

Contact Us

If you have any questions about this policy or about a charge on your account:

This policy may be updated from time to time. We will notify users of material changes via email or in-app notification. The most current version will always be available at https://chatroger.com/refund-policy.