Introduction

Life AI Technologies, LLC ("Company," "we," "our," or "us") is committed to handling all complaints fairly, efficiently, and transparently. This Complaints Policy outlines how you can submit a complaint regarding our Site and Services at ChatRoger.com, and how we will handle your complaint. Capitalized terms used but not defined in this Policy have the meanings given to them in our Terms of Use.

How to Submit a Complaint

If you have a complaint about any aspect of our Site, Services, or your experience as a user, you may submit a complaint by:

• Email: Send a detailed description of your complaint to complaints@chatroger.com
• In-App Reporting: Use the report function available within the Services

When submitting a complaint, please include the following information:

• Your name and the email address associated with your account
• A clear and detailed description of the issue or concern
• Any relevant supporting information, such as screenshots, dates, or transaction details
• The resolution or outcome you are seeking

Acknowledgment

We will acknowledge receipt of your complaint within two (2) business days of receiving it.

Resolution Timeline

All reported complaints will be resolved within five (5) business days of receipt.

Investigation and Resolution

Upon receiving your complaint, we will:

1. Assign your complaint to an appropriate member of our team for review
2. Investigate the matter, which may include reviewing account activity, communications, and any relevant records
3. Take appropriate action to resolve the complaint, which may include but is not limited to corrective measures, account adjustments, or other remedies as we determine appropriate
4. Notify you of the outcome of our investigation and the resolution

Escalation

If you are not satisfied with the resolution of your complaint, you may request an escalation by emailing complaints@chatroger.com with the subject line "Complaint Escalation" and including your original complaint reference details and the reason you believe the resolution was inadequate. Escalated complaints are reviewed by a senior member of our team and responded to within five (5) business days.

Record Keeping

We maintain records of all complaints received and their resolutions for a minimum of one (1) year. These records are used to identify patterns, improve our Services, and ensure compliance with applicable laws and regulations.

Relationship to Other Policies

This Complaints Policy operates alongside our Community Guidelines, Content Removal Policy, and Terms of Use. Complaints regarding specific content should be directed through our Content Removal Policy. Reports of Community Guidelines violations may also be submitted through the procedures described in our Community Guidelines.

Contact Us

For complaints or questions regarding this Policy, please contact us at: complaints@chatroger.com